Today’s travel and hospitality customer wants to go online and package their own personalised experience – and if they are not happy with the result they will tell the world via social media. Here’s how to meet their expectations.
Heritage buildings, legacy formulas, prize-winning vintages. Vines that came to Australia under sail, roots wrapped in sacking, in some cases. It can take years to make a great wine. How do you protect the value of your winery?
It’s not all bushy beards, tasting notes and bragging rights in the craft brewing space. The nature of the industry and how it operates commercially raises issues around safety in particular.
Australia's natural environment, unique wildlife and world-famous beaches are the big draw cards in our tourism and hospitality industry.
Restaurateurs, how would your business fare in a tax audit? Cafes and restaurants operating on a cash only basis are the focus of an Australian Tax Office’s (ATO) clampdown on the illegal cash economy.
Mumcations, painmoons and personal transformation sagas: wellness tourism is rapidly overtaking traditional travel and manifesting in a variety of forms aimed at helping the traveller to be their best self.
In one of the biggest credit card heists in recent history, on Wednesday 27 March 2018 notorious hacking syndicate JokerStash, also known as Fin7, announced it had stolen data from 5 million EFTPOS payment cards via transactions in some of America’s most well-known department store chains, Technology Decisions reports.
Accommodation disruptor Airbnb has become a major player in the tourism and hospitality industry worldwide, catering to consumer appetite for speedy, streamlined digital interactions.
Tourism, including hospitality and food service, plays a vital role in the Australian economy, but rising temperatures and unpredictable weather threaten the future of the industry. The United Nations has identified Australia and New Zealand as one of five global tourism regions vulnerable to climate change.
In part 1 of this two-part series we looked at the forms that digital disruption takes and how they play out through consumer behaviour and expectations. Part 2 outlines what tourism and hospitality businesses need to do to cater for their customers of the future (and today).
Picture this: your next customer logs onto your website and starts exploring via virtual reality the experiences they can access. By mixing and matching different options they put together a customised package that includes transport, guided tours and in-house services such as getting a massage, booking a vegan meal or downloading a jogging route app. Personalised travel is their priority and...
In current times that favour lean business models and effective delegation, many tourism operators rely on external help to perform various functions, from agents to drivers, guides, cleaners, wait staff and activities organisers, to name a but a few. But what happens if one of these people fails to do their job properly or commits a wrongful or unlawful act?
One of the questions we are asked a lot is, "Why do I need an insurance broker?". We've compiled 7 signs that indicate your business needs the help of an insurance professional.
Cafes and restaurants are at heightened risk of a tax audit as part of the Australian Tax Office’s (ATO) efforts to clamp down on the illegal cash economy.
Brisbane, 4 March 2015 - A key partnership has been announced between the Queensland Tourism Industry Council (QTIC), the state’s peak industry body for tourism, and Gallagher, one of the world’s largest risk management and insurance broking firms.