27 January 2021

Claims scrutiny by insurers toughens: solid documentation is critical

As insurance becomes tougher to obtain generally, insurers are requiring increasing amounts of information about claims. Having this information to hand relies on good housekeeping – as does minimising the risks in the first place.

Ultimately, it’s important for businesses to do their housekeeping, and have the right things in place so if they need to make a claim it’s as straightforward as possible:

  • financial records – are they up-to-date and clear?
  • sums insured – are they right and reflect the value of risk?
  • risk management – have you done everything an insurer has asked, and can you prove it?

Key trends

  • Insurers requesting increased levels of information when assessing claims
  • La Niña weather front means increased chances of weather-related claims – businesses need to prepare
  • Good housekeeping in terms of maintenance and record-keeping essential

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Headshots_Adam SquireHead of Claims Adam Squire

A results focused leader with extensive experience of the insurance market, Adam Squire is experienced in the design and execution of strategy, with a record of improving customer experiences and profitability while managing costs effectively.

Access and read the claims article in full: page 13 in the latest Business Insurance & Risk Market update compiled by our experts and industry sector specialists.


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