11 November 2019

Emergency warning: Queensland and NSW bushfires

After a horrifying weekend with 100 fires raging on Australia’s east coast in northern New South Wales and Queensland some of these blazes continue to burn out of control and the Bureau of Meteorology has issued high alerts and prepare to leave warnings.

We urge everybody affected to act on these alerts and not to delay in protecting their own safety.


We are ready to receive your claims notifications

We strongly advise our clients to make safety their first priority and not to delay evacuating their property while they can do so. 

Gallagher Head of Claims Adam Squire advises that, “We are closely monitoring the situation from a client perspective and have activated the Claims Catastrophe Plan on behalf of our clients."

The 24/7 claims 1800 254 287 hotline will be operating and our insurance providers have been alerted. Alternatively use our online claims report form to log your case with us.

As soon as you are aware of an issue, let us know. We are here to help.

If you require after hours emergency assistance, call 1800 254 287 and select option two.

Contact our 24/7 claims 1800 254 287


In Queensland there 50 fires burning in five different locations from south of Brisbane to north of Noosa. The Bureau of Meteorology has issued prepare to leave warnings for Mount Alphen and Double Top, Rose Vale, Tarome, Clumber and Moogerah, Thornton, Adelaide Park, Cobraball, Maryvale, Lake Mary and Bugundarra.

People in these areas should be ready to move quickly and follow instructions as roads may be or become closed as the fires advance and be aware of smoke, which will reduce visibility and air quality.


New South Wales

About 40 fires are raging out of control in northern New South Wales, with three people dead and more than 150 properties destroyed so far. The small township of Bobin has been completely razed.

The Bureau of Meteorology has issued high alert warnings for the Clarence Valley, Lismore, Nambucca, Kangawalla, Busby’s Flat, Armidale and Narrabri. People in these areas should prepare to evacuate their properties at short notice.

Warning: The NSW Rural Fire Service is warning of ‘catastrophic’ conditions for the Greater Sydney, Blue Mountains, Illawarra and Hunter region with hot windy conditions forecast for Tuesday. A state of emergency has been declared.


General advice

Call triple zero (000) immediately if you believe your property is under threat.

What you should do

  • Listen to your local radio station or visit the Rural Fire Service (RFS) website for regular updates.
  • If you have a bushfire survival plan, finalise it now so you are ready to follow it.
  • If you do not have a bushfire survival plan, or if your plan is to leave, identify where you will go if you leave the area.
  • Advise family and friends of your plan.
  • Close windows and doors to minimise smoke exposure.
  • If you suffer from a respiratory condition, keep your medication close by.
  • Drive with caution in low visibility conditions.
  • Contact your neighbours to see if they need help preparing for the bushfire.
  • Pack important documents and essential items (e.g., passports, birth certificates, escription medication, food and water, and protective clothing) in case you need to leave the area.
  • Put on protective clothing (e.g., a long-sleeved cotton shirt, boots with thick soles).
  • Drink plenty of water to stay hydrated.
  • Bring pets inside; restrain them with a leash, a cage, or inside a secure room; and provide them with plenty of water.
  • Take action to protect your livestock.
  • Move flammable materials such as doormats, wheelie bins, and outdoor furniture away from your house.
  • Fill containers such as your bath, sinks, and buckets with water so you have access to drinking water and firefighting water.
  • Close windows and doors, sealing the gaps under doors and screens with wet towels to keep smoke out of the house.

Keep up to date by

Contact our 24/7 claims 1800 254 287

To the extent that any material in this document may be considered advice, it does not take into account your objectives, needs or financial situation. You should consider whether the advice is appropriate for you and review any relevant Product Disclosure Statement and policy wording before taking out an insurance policy.