08 November 2019

Gallagher Workplace Risk team wins iCare CASE award for 2nd year

he Gallagher Workplace Risk team has won the 2019 iCare CASE award in the Excellence in Improving Employer Performance category for the second year running.

The win was announced at the CASE Awards 2019 Gala Dinner held at the International Convention Centre in Sydney on 7 November. Our team was up against three other contestants

  • Aon Risk Services
  • Mark Dal-Corobbo
  • the Pinnacle Psychological Services Team.

“The iCare recognition is the only true award in our space that recognises the impact a consulting broker can have when working in partnership with their clients.”

Gallagher National Head of Workplace Risk Vivienne Toll

“It is a sensational endorsement to our business and demonstrates to our competitors and the industry that we are delivering solutions that add value and are outcome driven.

“This year we had the pleasure of nominating True Alliance as our client partner in an initiative where both our Safety and Workers’ Compensation divisions played a role in working together to help them protect their people.”

Client case

The Gallagher entry was based on a strategic workplace risk partnership with the locally owned fashion company that distributes and markets famous brands including Ben Sherman, Coach, Lacoste, Speedo, UGG and The North Face in Australia and New Zealand.

True Alliance engaged the team in 2015 to address its below industry par performance in terms of injury incidence and severity. Gallagher team members spent six days within the organisation, gaining insight of the issues through safety and injury management gap analysis, and engaging with managers and employees at every level and all locations.

Practical delivery

The Safe Alliance Vision and Strategy developed by the Gallagher Workplace Risk team implemented a whole of business safety consultation and worker engagement model that delivered

  • 67% reduction in claim numbers
  • 80% reduction in time loss claims
  • 50% reduction in all injuries
  • 226% reduction in CPR incidents.

It targeted six key areas

  1. revising and reviewing the existing safety management system
  2. fostering collaboration through a leadership buy-in initiative
  3. a project management approach to building competency
  4. building a framework for reporting and addressing risks
  5. developing warehouse and retail best of breed design and practices
  6. instating KPIs and monitoring.

This involved a stepped process: achieving executive commitment and launching a collaboration in delivering the safety strategy, then creating channels of communication and establishing effective benchmarks, and finally broadcasting the new standards and mechanisms through an online and email campaign.

True collaboration

Toll acknowledges and praises the teamwork that helped achieve a nationwide and trans-Tasman transformation in True Alliance’s safety performance, between both the client’s stakeholders and Gallagher internal resources.


On the awards night the Safe Alliance Vision and Strategy team was represented by Damien Stimson, Practice Leader, Safety Eastern Region; Zac Mullane,  Senior Consultant, Safety Eastern Region; and Craig Smart, Principal Consultant, Workers' Compensation Eastern Region; who shared in the celebrations with the True Alliance attendees, Lucy Oliveri and Ingrid Clarke.

Interested in reviewing your organisation’s health and safety standards?

The Gallagher Workplace Health & Safety offering encompasses everything from safety mentoring and training through to health and wellness programs, hazard and risk profiling, and incident management and investigation.

Find out more by talking to one of the experts on the Gallagher Workplace Risk team.

Learn more about our  Workplace Risk team

Further reading 

Helping you protect your people

What are my obligations for protecting my business's workers?

To the extent that any material in this document may be considered advice, it does not take into account your objectives, needs or financial situation. You should consider whether the advice is appropriate for you and review any relevant Product Disclosure Statement and policy wording before taking out an insurance policy.