icare Workers Insurance, a valued partner of Gallagher, has recently announced that is changing the way its customers buy and renew their policies in an effort to improve the customer experience.
From early 2017 icare customers will be able to directly buy and renew workers compensation insurance via the icare online self-service portal. The change is part of icare’s plan to put customer needs ‘at the centre of everything they do.’
The portal features a streamlined interface that consolidates policy information and customer information in one accessible place, to ensure transparency and accuracy of information.
A new icare Customer Support Centre will open 1 September 2016, supported by Service NSW, to give customers an opportunity to interact directly with a customer service representative and discuss the planned changes.
What’s changing for icare customers and brokers?
As part of the proposed changes icare will directly undertake policy and billing requirements under the NSW Workers’ Compensation Scheme.
New Workers’ Compensation policies set up in NSW are now directly set up with icare, rather than individual Scheme Agents.
Furthermore, icare will work with employers to deliver tailored insurance packages, increase workplace safety and prevent accidents. Employers are now requested and required to submit wage declarations and premium information online.
There will be no change to claims handling, and no change in Scheme Agent involvement in claims. According to icare, there will also be no impact on injured workers entitlements.
For more information
A dedicated icare service team has been set up to assist with enquiries about the proposed changes.
We will continue to update you about the proposed changes as more information becomes available.
Talk to us
Gallagher is passionate about Risk Management. We have over 1,600 insurance professionals servicing clients from 60 locations across Australia and New Zealand who are locally focused, nationally resourced and internationally supported by the parent Arthur J. Gallagher & Co.
Our dedicated Workplace Risk Team is part of this network, specialising in two core areas:
- Workers’ Compensation (including State-based and Comcare Self-insurance)
- Workplace safety
We do this through our fully integrated insurance broking and workplace risk consulting services solution that provide value-add outcomes across multiples aspects of risk, governance and corporate compliance.