17 August 2016

icare Workers Insurance customers will soon be able to buy and renew policies online

icare Workers Insurance, a valued partner of Gallagher, has recently announced that is changing the way its customers buy and renew their policies in an effort to improve the customer experience.

From early 2017 icare customers will be able to directly buy and renew workers compensation insurance via the icare online self-service portal. The change is part of icare’s plan to put customer needs ‘at the centre of everything they do.’

The portal features a streamlined interface that consolidates policy information and customer information in one accessible place, to ensure transparency and accuracy of information.

A new icare Customer Support Centre will open 1 September 2016, supported by Service NSW, to give customers an opportunity to interact directly with a customer service representative and discuss the planned changes.

What’s changing for icare customers and brokers?

As part of the proposed changes icare will directly undertake policy and billing requirements under the NSW Workers’ Compensation Scheme.

New Workers’ Compensation policies set up in NSW are now directly set up with icare, rather than individual Scheme Agents.

Furthermore, icare will work with employers to deliver tailored insurance packages, increase workplace safety and prevent accidents. Employers are now requested and required to submit wage declarations and premium information online.

There will be no change to claims handling, and no change in Scheme Agent involvement in claims. According to icare, there will also be no impact on injured workers entitlements.

For more information

A dedicated icare service team has been set up to assist with enquiries about the proposed changes.

We will continue to update you about the proposed changes as more information becomes available.

Talk to us

Gallagher is passionate about Risk Management. We have over 1,600 insurance professionals servicing clients from 60 locations across Australia and New Zealand who are locally focused, nationally resourced and internationally supported by the parent Arthur J. Gallagher & Co.

Our dedicated Workplace Risk Team is part of this network, specialising in two core areas:

  • Workers’ Compensation (including State-based and Comcare Self-insurance)
  • Workplace safety

We do this through our fully integrated insurance broking and workplace risk consulting services solution that provide value-add outcomes across multiples aspects of risk, governance and corporate compliance.

Contact our Workplace Risk  team now

Further reading

Workplace risk

What are my obligations for protecting my business's workers?

Gallagher provides insurance, risk management and benefits consulting services for clients in response to both known and unknown risk exposures. When providing analysis and recommendations regarding potential insurance coverage, potential claims and/or operational strategy in response to national emergencies (including health crises), we do so from an insurance and/or risk management perspective, and offer broad information about risk mitigation, loss control strategy and potential claim exposures. We have prepared this commentary and other news alerts for general information purposes only and the material is not intended to be, nor should it be interpreted as, legal or client-specific risk management advice. General insurance descriptions contained herein do not include complete insurance policy definitions, terms and/or conditions, and should not be relied on for coverage interpretation. The information may not include current governmental or insurance developments, is provided without knowledge of the individual recipient’s industry or specific business or coverage circumstances, and in no way reflects or promises to provide insurance coverage outcomes that only insurance carriers’ control.
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