24 March 2017

UPDATED: Tropical Cyclone Debbie hits North Queensland

Updated 28 March, 2017 Tropical Cyclone Debbie is due to hit the mainland of North Queensland at 2:00pm, remaining a category three system over land for the next eighteen hours. Earlier today the Bureau of Meteorology (BOM) warned that the cyclone, a category four system at the time, was forecast to move slowly west-southwest. A very destructive core of the severe tropical cyclone saw damaging winds in the Whitsunday Islands, and thousands of homes and businesses were without power in Cannonvale, Airlie Beach and parts of Mackay. 

Read the full Tropical Cyclone Warning from BOM here. 

BOM has adviesd that people along the coast between Lucinda and St Lawrence and adjacent inland areas (including Collinsville, Charters Towers, Pentland and Moranbah) should be prepared to seek shelter in a safe place. 

Our claims team are here to help

If you have been affected by cyclone damage and need to make a claim:

  • Let us know as quickly as possible. Getting in touch now helps us move the claim forward earlier.
  • If you have safe access to the affected area, please take a photo of the damage.
  • To make a claim please call 1800 254 287
  • If you require after hours emergency assistance, please call 1800 254 287 and select option two.

Tropical Cyclone Debbie BOM

24 March, 2017 The Bureau of Meteorology has advised that a tropical low over the Coral Sea is showing signs of developing into a tropical cyclone. 

Residents of North Queensland should expect the low to develop into a tropical cyclone and adopt a westward track towards the coast. It is likely that the system will intensify over the weekend.  

Residents and businesses in the coastal communities between Cape Tribulation and Proserpine, including the Whitsunday Islands, may be affected by the expected tropical cyclone on Saturday evening or Sunday morning. 

Click here to read full statement from the Bureau of Meteorology. 

QLD tropical cyclone warning

Recommended action

People between Cape Tribulation and Proserpine should consider what action they will take in the event the cyclone threat increases. View the BOM tropical cyclone forecast track map here

For cyclone preparedeness and safety advice, visit Queensland's Disaster Management Services website www.disaster.qld.gov.au

What to do if you're affected by adverse weather

If you're a Gallagher client and have been affected by these extreme weather conditions, please contact our expert claims team. We are here to help.

When catastrophes occur, insurers may be inundated and response times may be slower than usual. We do our best to prioritise your claim, but it's important to lodge a claim with the insurer as soon as possible. 



Gallagher National toll free phone 

  • 1800 240 432 (redirect option after hours)

SmartProtect Business clients

  • 1300 022 577

Personal Lines Insurance Claims

  • CGU: 13 24 80
  • Allianz: 13 10 13

QLD State Emergency Service

  • 132 500